Frequently Asked Questions
-
We are based in Scottsdale, Arizona and serve the greater Scottsdale and Phoenix areas. Travel outside this area may be available upon request and will include an additional travel fee.
-
We provide décor installations at hotels, vacation rentals, and event spaces throughout the Scottsdale and Phoenix area. All locations are subject to review and approval.
-
To reserve your date, please submit our inquiry form so we can review your details and confirm availability. Submitting the form does not reserve your date. Your booking is confirmed only after we connect, a deposit is received, and confirmation is sent.
-
We recommend reserving your date 1–2 weeks in advance to ensure availability, especially for weekends and holidays. While advance booking is ideal, we do our best to accommodate shorter timeframes whenever possible.
-
Yes. A 50% non-refundable deposit is required at the time of booking to reserve your date. The remaining balance is due 72 hours prior to setup. For bookings made within 72 hours of the event date, full payment is required at the time of booking.
-
Yes. All packages can be tailored to your colors, theme, or vision. For custom requests or full creative direction, please reach out through our contact form so we can design something unique to you.
-
Yes. You may choose specific balloon colors for your setup. Download our balloon color chart to explore available options and help guide your selection.
-
Yes, we offer a selection of enhancements such as LED signs, rose bouquets, balloon add-ons, custom lettering, and more. Add-ons can be included during booking or requested afterward.
-
Most installations take 60–90 minutes, depending on the design. We arrive early to ensure your décor is beautifully styled and ready on time. Larger or custom designs may require additional setup time.
-
Yes. Guests are not permitted during setup so our team can complete the décor without interruption.
-
Plush Affairs does not coordinate directly with hotels or venues. We must be listed on the hotel reservation to access the room for setup, but all hotel bookings and arrangements are handled by the client.
-
Yes. We offer a next day clean-up service for an additional fee of $150.
-
A delivery or travel fee may apply depending on the location and scope of your setup. Any applicable fees will be outlined during the booking process prior to confirmation.
-
Deposits are non-refundable. If you need to cancel, we will gladly apply your payment toward a future date within 30 days, based on availability. We understand plans can shift and will always work with you as best we can.